Tutorial

Abstract

The growth of services as a component of many economies has been rapid in the recent past and the trend in the future seems to indicate that this will continue. The formal study of services has traditionally occurred in disciplinary pockets where the identity of the discipline has overshadowed more important lines of enquiry about the fundamental nature of services. Recently the term Service Science Management and Engineering has emerged as an idea to capture the important dimensions of the issue under one umbrella. The key concept is that a proper study of services as a discipline in its own right involves the coming together of management practice, engineering design, and scientific enquiry and draws from existing well established disciplines. This has led to the joint design of research and teaching imperatives in many institutions around the world. In this talk, we will explore the nature of service science and explore various aspects of research and teaching in the area.

Bio

Dr. Srinivasan is Professor of Information Systems and Digital Commerce. He received his Phd from the University of Pittsburgh, USA in the area of Information Systems. His research interests are in the areas of emergent technology application in organisations, decision and information modelling, and human computer interaction. He is also a co-director of the Centre of Digital Enterprise in the University of Auckland Business School. He is leading the effort at the University of Auckland to deliver a multidisciplinary curriculum in the area of Service Science. He serves on the editorial boards of major international journals in the area of information systems. Before coming to the University of Auckland, he held faculty positions at Indiana University and Case Western Reserve University in the US.

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